Privacy Policy
At Your Guy, trust is everything. When you share your personal information with us, we treat it with the same care we'd expect for our own. This policy explains what information we collect, why we need it, how we use it, and how we keep it safe. Simple, transparent, and respectful of your privacy.
Your privacy matters to us
Trust is a big part of being someone's guy. When you share your information with Your Guy, we take the responsibility seriously. This policy explains what we collect, why we need it, how we protect it, and what choices you have. No unnecessary complications. Just a clear explanation of how we handle your information.
What information we collect
When you contact us, request a quote, become a client, or use our website, we may collect your name, business name, email address, phone number, project details, and any other information you choose to share. We may also collect technical information such as your IP address, browser type, device information, and website usage data. We aim to collect only what's reasonably necessary.
Why we use your information
We use your information to answer enquiries, prepare quotes, communicate about projects, deliver our services, provide support, manage our business, and improve your experience with Your Guy. We may also use it to meet legal obligations and maintain the security of our systems. We only use your information for legitimate purposes and in accordance with applicable privacy laws.
Marketing and updates
From time to time, we'd like to share useful updates, new services, or offers. We'll only send electronic marketing where permitted by law, including obtaining your consent when required. You can opt out of marketing messages at any time by using the unsubscribe option, where available, or contacting us directly. Opting out of marketing won't affect important messages about services you've requested.
Who we share information with
We don't sell your personal information. Sometimes we need trusted service providers to help us operate, such as hosting companies, email providers, payment processors, analytics services, or other technical partners. We only share information when reasonably necessary, and we take appropriate steps to ensure it is handled securely and lawfully. We may also disclose information when required by law.
How we protect your information
We use reasonable technical and organisational safeguards to protect personal information against loss, misuse, unauthorised access, and disclosure. No online system can promise absolute security, but protecting the information entrusted to us is something we take seriously. If a security incident occurs, we'll take appropriate action and notify affected people and authorities where required by law.
Cookies and website analytics
Our website may use cookies and similar technologies to keep things working properly, understand how visitors use our pages, and improve the experience. Some cookies may be provided by third-party services. Where required, we'll ask for your consent before using optional cookies. You can also manage cookies through your browser settings.
How long we keep your information
We don't believe in keeping information forever just because we can. We retain personal information only for as long as reasonably necessary to provide our services, manage our business, resolve disputes, or meet legal and contractual obligations. When information is no longer needed, we'll securely delete it or anonymise it where appropriate.
Your information, your rights
Under South Africa's Protection of Personal Information Act (POPIA), you have rights concerning your personal information. You can request access to information we hold about you, ask us to correct inaccurate details, object to certain processing, withdraw consent where applicable, or request deletion when legally permitted. Contact us and we'll help you through the process.
Where your information is stored
Some of the technology providers we use may store or process information outside South Africa. Where this happens, we'll take appropriate steps to ensure that international transfers comply with POPIA and that your information receives suitable protection.
Questions about your privacy?
We're real people, and you should be able to reach us when something matters. If you have questions about this policy, want to exercise your privacy rights, or have concerns about how your information is handled, contact Your Guy using the contact details provided on our website. We'll review your request and respond in accordance with applicable law.
Changes to this policy
As Your Guy grows and our services evolve, this policy may change too. When we make updates, we'll publish the revised version on this page and update the effective date. We encourage you to check back occasionally.
For any queries: hello@yourguy.co.za
Last updated: 10 October 2025